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1

Connect

Go to Connections, click Connect next to Jira, and authorize your Jira Cloud site.
2

Choose projects

On the Triage page, pick the projects Ordyn should watch.

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Permissions

Ordyn connects to Jira Cloud with OAuth. It asks for read:jira-work, read:jira-user, write:jira-work, manage:jira-webhook and offline_access; reconnect Jira from Connections if one is missing.

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Access

Read issues, post Ordyn’s findings as comments, and hear about assignments, mentions and new issues.

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Jira Service Management

Read and acknowledge Jira Service Management alerts. Only needed if you use Jira Service Management.
  • The Jira Service Management scopes are requested for every site, and Atlassian lists them on the consent screen even if you don’t use Jira Service Management.
Permission catalog version 2026-10-16.1. See permission changes.

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Triggering an investigation

Assign an issue to Ordyn or mention it in a comment. Ordyn posts its findings as a comment.

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Auto-investigate

Turn on auto-investigate for a project on the Triage page to have Ordyn investigate every new issue, or only those matching your keyword filters. Jira Cloud only. Jira Server and Data Center are not supported.