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Detect

Check that the PR is on your default repository (GitHub connection settings), is not a draft, and was not opened by a bot. Then check the Rules in Detect settings for author or path filters that exclude it. A PR with the struct:skip label is skipped on purpose.
Ordyn only acts on deploys to the environment named in Detect settings, and the name must match exactly, including case. If you use GitHub Deployments, confirm the deploy job sets environment: and the GitHub App has the Deployments permission. If you use GitHub Workflow, confirm the repository webhook exists and is subscribed to Workflow runs, and that the chosen workflow completed successfully. If you use Other Webhook, confirm the post reached Ordyn with a deployment key. Monitor creation can take up to about an hour while Ordyn waits for real telemetry.
Ordyn needs write access in the provider to create monitors. Open Detect settings and check the grant for that provider. The Action required view in Detect lists every provider access problem.

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Triage and Slack

Ordyn must be invited to the channel and the Slack connection must be active in Connections. Ordyn does not respond in shared channels from other workspaces.
Turn on Auto-investigate for that channel on the Triage page. If keyword filters are set, they decide what runs. Ordyn also skips messages inside threads and its own messages.
Check the Episodes page. If the alert was graded below the channel’s sensitivity floor, it was held on purpose. Lower the sensitivity, or reply on a related thread and tell Ordyn to always notify for that monitor.
Ordyn acts only on messages from people who are members of the channel. Mention Ordyn directly in the alert’s thread and state the change you want.

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Fix and coding agents

Check that the GitHub App is installed on the target repository with permission to create branches and pull requests. Branch protection rules that require signed commits can also block it.
Ordyn runs your post-execution script and iterates when it fails, but it can only catch what the script catches. Match the script to your CI on the Fix page.
Re-copy the install command from Settings → Workspace and make sure you used the URL shown there. Then run struct login and try again.

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Integrations

Datadog checks permissions on the application key’s role, not the API key. Compare the role against the full scope list on the Datadog page. A 403 on metrics only usually means timeseries_query is missing. A 403 while setting up Auto Monitors usually means one of the write scopes is missing.
Confirm the credential can read the log group, workspace, or project you expect, and that the region is right. Ordyn only sees what the credential sees.
Open Connections → GitHub and check the repository is enabled for the Ordyn GitHub App. Some organizations require an admin to approve the installation.
Still stuck? Email [email protected].